1. Introduction
Welcome to Royal Routes! These Terms & Conditions govern the use of our website and services. By using our website or making a booking with us, you agree to comply with these terms. Please read them carefully before proceeding. If you disagree with any part of these terms, you should not use our website or services.
These Terms & Conditions, along with our Privacy Policy, outline the terms under which we provide our travel-related services. They also explain your rights and obligations regarding the booking process, payments, cancellations, and other relevant matters.
2. Booking & Payment Terms
Booking Process: When making a booking, you must provide accurate and complete information. All bookings are subject to availability. Once your booking is confirmed, you will receive a confirmation email outlining your reservation details.
Payment Terms: Full payment is required at the time of booking, unless otherwise stated. We accept payments via credit/debit cards (Visa, MasterCard, American Express), PayPal, and other payment methods available on our platform.
Currency: Payments will be charged in the currency specified on the website. You may incur foreign exchange fees depending on your payment method and location.
Payment Security: All payments are processed securely via encrypted payment gateways. We ensure that your payment details are protected in compliance with relevant data protection regulations.
3. Cancellation & Refund Policy
Cancellation by Customer: If you wish to cancel your booking, you must notify us in writing (via email or our online portal) as soon as possible. Cancellation fees may apply depending on the type of service and timing of your request. Specific cancellation policies will be provided at the time of booking.
Refunds: Refund eligibility depends on the cancellation terms of the provider or service booked. If a refund is applicable, it will be processed to the original payment method. Please allow up to 30 days for processing.
Non-Refundable Items: Certain services, such as non-refundable flight tickets or last-minute bookings, may not be eligible for a refund. You are advised to check the specific terms at the time of booking.
4. Travel Documents & Responsibilities
Travel Documents: It is your responsibility to ensure you have the required travel documents, including valid passports, visas, and any other necessary documentation to travel to your destination. We recommend checking the entry requirements with the appropriate authorities prior to your trip.
Responsibilities: You are responsible for ensuring that all personal information provided is accurate and up-to-date. If any of your documents or information changes, it is your responsibility to inform us immediately.
Compliance: You agree to comply with all laws, regulations, and rules in your destination. You are responsible for any fines, penalties, or fees incurred as a result of non-compliance with local regulations.
5. Liability & Disclaimers
Limitation of Liability: We act solely as an intermediary between you and service providers (airlines, hotels, etc.) and, as such, do not assume responsibility for any losses, damages, delays, or personal injuries that occur during your travels.
Force Majeure: We will not be liable for any failure or delay in performance of our services due to events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, or other unforeseen circumstances.
Disclaimer: We make no representations or warranties regarding the accuracy, reliability, or completeness of the information on our website or in our promotional materials.
6. Changes & Modifications
Changes to Bookings: You may request changes to your booking (subject to availability and the terms of the service provider). Changes may incur additional fees or fare differences, which you will be informed of at the time of modification.
Changes by Us: We reserve the right to make changes to services, itineraries, or other details due to unforeseen circumstances, including changes to schedules, flight routes, or accommodations. We will notify you of any such changes as soon as possible.
No Guarantee of Availability: While we aim to offer the best possible experience, we do not guarantee that any specific service or product will be available at all times.
7. Travel Insurance
Recommendation: We strongly recommend that you purchase comprehensive travel insurance to protect against unexpected events such as trip cancellations, medical emergencies, or loss of baggage.
Insurance Coverage: Travel insurance may cover various aspects of your trip, including medical costs, trip cancellations, lost luggage, and more. Review the insurance policy carefully to ensure it meets your needs.
Insurance Purchase: Travel insurance is not included in your booking but can be purchased as an optional add-on during the booking process. Please consult the insurance provider for full terms and conditions.
8. Privacy Policy
Data Collection: We collect personal data, such as your name, email address, phone number, and payment details, to process your booking and provide customer support. For further details on how we collect, use, and protect your personal information, please refer to our Privacy Policy.
Third-Party Sharing: We do not share your personal data with third parties unless required for the provision of services (e.g., service providers, airlines, hotels) or when required by law.
Your Rights: You have the right to access, update, or delete your personal information at any time. For further inquiries, please refer to our Privacy Policy or contact us directly.
9. Governing Law & Dispute Resolution
Governing Law: These Terms & Conditions shall be governed by and construed in accordance with the laws of [Country/Region]. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in [City/Region].
Dispute Resolution: If a dispute arises, we encourage you to contact us first to resolve the matter amicably. If a resolution cannot be reached, disputes will be resolved through arbitration or mediation before seeking legal recourse.
Arbitration: Any legal action, dispute, or claim arising from the use of our services shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].
Final Note:
By using our services, you agree to these Terms & Conditions. It is essential that you review this page regularly, as we may update or modify these terms. If you have any questions or concerns, please feel free to contact our customer support team.
